Automotive Parts Specialist ~ Green Bay, WI

Call Center Automotive Parts Specialist - Full Time

Drive your future at Auto-Wares Group of Companies as a Full-Time Call Center Automotive Parts Specialist!

Join our team as a Full-Time Call Center Sales Representative! We are looking for a dependable, customer-focused individual eager to grow in a fast-paced environment. This position offers hands-on experience, professional development opportunities, and the chance to support our mission of delivering top-notch service with every customer interaction.

Key Responsibilities:

• Serve as the voice of our company by creating positive experiences with every phone call.
• Provide efficient, accurate, and customer-focused assistance for all incoming calls.
• Support customers by identifying the correct automotive parts, offering product options, and finalizing sales over the phone.
• Develop a strong understanding of the parts, services, and solutions we provide.
• Uphold our Never Say No values by offering all available product options and solutions.
• Process orders, returns, and inquiries accurately within our systems.
• Collaborate with team members to ensure smooth daily call center operations.
• Maintain professionalism, accuracy, and a high level of product knowledge in every interaction.

The Perks:

• Competitive Pay with opportunities for performance-based bonuses.
• Paid Time Off and Paid Holidays.
• Comprehensive Benefits including health, dental, vision, employee assistance programs, and 401k with company match.
• Employee Discounts on a wide range of products and services such as cell phone plans, hotel stays, and more.
• Education Support including tuition reimbursement, scholarship opportunities, and tuition discounts through our partnership with Northwood University.

Who We Are:

• Auto-Wares Group of Companies operates across Michigan, Illinois, Indiana, Ohio, Wisconsin, and Kentucky.
• Founded in 1976 in Grand Rapids, MI, we have grown into a leading distribution network specializing in extensive inventory, product expertise, and full-service programs.
• We proudly support 500+ Auto Parts Stores, 700+ Certified Service Centers, and 36,000+ wholesale accounts throughout the Midwest.
• We put people at the heart of everything we do—customers, vendors, and employees are all part of our extended family.