AVP, Technical Policy Development & Product Implementation

Major Duties and Responsibilities

• Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division, including researching, generating, and distributing periodic information about competitor products, performance, market position, and digital offerings.
• Draft policy language, policy forms, and related technical documentation with a strong focus on admitted forms, regulatory requirements, underwriting standards, and compliance expectations.
• Translate baseline business needs into clear, accurate, and compliant policy language, product requirements, and operational guidance.
• Manage and support A&H product development, implementation, and production support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools.
• Oversee and manage to goals all Implementation and Production Support team members and activities; provide hands-on support where experience and expertise are warranted.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication, and demonstrating creative problem solving.
• Manage and support customer acquisition and retention processes; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Play an active role in educating internal and external business partners to improve quality, regulatory alignment, underwriting compliance, and consistency of new case and renewal business.
• Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
• Manage and implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area databases designed to support product delivery and account implementation.
• Manage design and implementation of product-related publications, tools, and systems for internal and external business partners.
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue, and expense objectives while minimizing the risk of non-compliance.

• 4+ years in Accident & Health or equivalent experience technical writing, or other related experience.
• Strong technical writing and policy drafting experience, with the ability to develop admitted form language and supporting documentation.
• Experience translating baseline business needs into policy language, product requirements, and operational guidance.
• JD or paralegal background a plus, especially for candidates with experience drafting or reviewing policy language, admitted forms, or regulatory filings.
• Strong understanding of regulatory, underwriting, and compliance considerations in product development and implementation.
• Ability to train, motivate, and manage a team of high-performing individuals.
• Ability to multitask and maintain a big-picture perspective in a fast-paced work environment while cultivating a detailed operational understanding of responsibilities.
• Superior analytical and critical thinking skills with keen attention to detail.
• Advanced oral and written communication skills.
• Proficient in Microsoft Word, Excel, and Adobe PDF; experience with PowerPoint or SharePoint a plus.
• Experience in product delivery platforms a plus.