BDC MANAGER- Westside Hyundai

Job Summary:

The Internet Sales Manager helps reinforce the Hanania brand and culture, exuding a positive attitude and high energy while directing the internet sales portion of the dealership.

Supervisory Responsibilities:

• Provides direction, coordination, and evaluation of Internet Sales Associates.
• Provides support with discipline and termination of direct reports as needed and in accordance with company policies.

Duties & Responsibilities:

• Connect with prospective customers via phone and email to set and confirm appointments, following up on no show customers.
• Utilize a prospect development system through the Customer Relationship Management software (eLead).
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Meet customer appointment goals.
• Transfer online leads to Sales team seamlessly.
• Partner with Sales Management Team to provide near-real-time quotes to customer inquiries.
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Perform other duties as assigned.