Benefits Analyst

Job Description

Role Description

Responsible for executing benefits administration and operational activities for Latin American countries, providing support to internal Human Resources processes and procedures related to benefits management.

Ensure the correct administration of benefits programs, guaranteeing the quality of employee information in corporate and provider systems, as well as excellence in the services provided to employees and internal customers.

Main Responsibilities

Benefits Administration

• Execute operational processes related to the inclusion, modification, and exclusion of employees and dependents in benefits programs, in accordance with corporate policies and applicable legal requirements.

• Handle inquiries and requests from employees, providers, and internal customers related to benefits.

• Perform periodic audits and validations to ensure the accuracy and consistency of benefits information in corporate and provider systems.

• Monitor the correct application of benefits policies and support the resolution of operational incidents.

Provider Management

• Support the management of benefits providers, ensuring quality in service delivery and compliance with established agreements.

• Coordinate and execute operational activities related to the invoicing and payment of benefits providers, ensuring compliance with defined processes and deadlines.

• Maintain the consistency of employee information between company databases and those of the providers.

• Follow up on incidents with providers and support necessary corrective actions.

Processes and Continuous Improvement

• Identify opportunities for improvement in benefits administration processes and procedures.

• Participate in projects for the automation, optimization, and improvement of benefits-related systems.

• Support the preparation and dissemination of communications and relevant information for employees and internal customers.

• Contribute to the implementation of best practices that promote greater efficiency, quality, and user experience.

Required Knowledge and Skills

• Minimum of 4 years of experience in benefits administration and operations.

• Knowledge of benefits processes in multinational or regional environments.

• Experience in provider management and service quality control.

• Analytical ability to validate information and resolve operational incidents.

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

• Ability to work in matrix structures and multicultural teams.

• Knowledge of Shared Services Center models.

• Knowledge of Workday or other Human Resources management systems will be considered an advantage.

• English and/or Portuguese will be considered a plus.

Required Skills:

Compensation Program Design, Compensation Program Design, Employee Benefit Programs, Employee Management, HR Best Practices, HR Reporting, HR Systems Implementation, Human Capital Management, Human Resource Information Systems (HRIS), Human Resource Management, Human Resources (HR) Technology, Human Resources Analytics, Internal Customers, Media And Communications, Operations Automation, Outsourcing Management, Pension Administration, Process Adherence, Process Improvement Projects, Process Improvements, Project Human Resource Management, Quality Assurance (QA), Quality Management, Recordkeeping, Regulatory Compliance {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

no

Job Posting End Date:

08/27/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.