Bilingual Account Representative

Job Title: Bilingual Account Representative

Department: Eligibility

Reports To: Office Manager

Work Schedule: Work schedule: Monday - Friday 8:00am – 4:30pm

Job Overview

PATHS, LLC is hiring a Bilingual Account Representative to support patients in navigating medical billing, insurance benefits, and Medicaid eligibility within hospital and healthcare facility settings. This role is ideal for candidates with experience in healthcare administration, patient advocacy, insurance billing, or social services who are fluent in English and Spanish.

About PATHS, LLC

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Key Responsibilities

• Assist patients with Medicaid and medical assistance applications
• Provide financial counseling related to medical bills and insurance coverage
• Educate patients on insurance benefits, payment options, and available financial resources
• Communicate with patients, social workers, physicians, nursing staff, and insurance companies
• Maintain accurate documentation in compliance with healthcare regulations
• Travel to client healthcare facilities as required (mileage reimbursed)
• Perform additional administrative and patient support duties as assigned