Bilingual Help Desk Analyst with Spanish in Durham NC

Responsibilities include:

• Monitoring incoming issues that are resolved by the front line Help Desk staff

• Diagnosing the root cause and resolving isolated issues

• Escalating customer issues to development staff

• Recommending product and process improvement strategies based on perceived trends or patterns in field issues

• Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Thanks and Regards,

Isha Sharma

408-766-0000- EXT 425

isha.sharma@)usitsol.com