Billing Operations Manager
Own the billing lifecycle for enterprise accounts, from provisioning and subscription configuration through account changes and offboarding. Resolve invoice discrepancies, audit subscriptions, remediate billing issues, reconcile billing records, and surface pricing anomalies.
Responsibilities
- Provision customers in billing platforms
- Configure pricing plans, billing intervals, contract dates, trials, and discounts
- Reconcile order forms with provisioning requests
- Resolve provisioning gaps
- Identify automation opportunities
- Process mid-cycle subscription changes
- Manage renewals
- Handle account offboarding
- Issue final invoices or credits
- Resolve invoice discrepancies
- Audit active subscriptions
- Remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Reconcile billing platforms with Finance records
- Surface pricing and configuration anomalies
Requirements
- Billing operations
- Salesforce
- Stripe
- Subscription management
- Invoice management
- Reconciliation
- Audit
- Enterprise accounts
- Pricing configuration
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend