Branch Manager

Role

To direct the operations of a credit union branch ensuring it meets financial, operational, service, and growth plans and to assist members with their consumer deposit and lending needs. Assist members and potential members with their credit union needs by explaining services, opening new accounts, analyzing loan requests, making loan decisions based on lending policy, and responding to problems.

Major Duties and Responsibilities

- Greets and welcomes members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.

- Maintains an up-to-date and comprehensive knowledge on all credit union products and services. Maintains an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations, including robbery procedures.

- Promotes, explains, and cross-sells all credit union products and services; coaches subordinates on effective ways to promote, explain, and cross-sell all credit union products and services.

- Explains loan and deposit programs to members, evaluates their needs, and recommends appropriate options.

- Interviews member loan applicants to obtain information concerning their loan needs, earnings, and financial condition.

- Analyzes current financial position of members to determine the degree of risk involved in extending credit or lending money and makes decisions to approve, reject, or forward loan requests to higher levels for decisions.

- Assists members with IRA transactions to include opening new IRA accounts, transfers, deposits, and withdrawals.

- Prepares and/or reviews all loan documents for completeness and accuracy.

- Opens deposit accounts and performs other deposit related functions as needed.

- Analyzes, researches, and resolves problems and discrepancies related to member accounts.

- Oversees branch functions and supervises branch staff, conducts performance appraisals, and recommends salary adjustments and promotions, approves time, counsels, and disciplines.

- Monitors branch operating results relative to established objectives and insures appropriate steps are taken to correct unsatisfactory conditions.

- Maintains communications with senior management, prepares and submits required reports, and attends scheduled management meetings.

- Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.

- Performs other related duties as assigned.