Branch Manager II - Westheimer/Houston

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

We are seeking a dynamic Branch Manager II who is an experienced leader with a track record of building engaged, focused teams and developing high performers. The right candidate will have a sense of urgency, the ability to improve operational efficiency through thoughtful process improvement, and a strong commitment to delivering best in class service.

What You Will Do:

• The core responsibility is the effective and efficient management of our Westheimer/Houston branch. This is a highly visible position where success will have a significant impact on the organization.
• Must develop, coach, and lead the branch team to meet key performance indicators including member satisfaction, efficiency and staffing retention and utilization.
• Expected to continuously seek out opportunities to drive operational improvement and productivity, and close performance gaps while meeting established goals.
• Acts as a champion for change within the branch, offering new ideas and continuously developing knowledge and processes to improve the member experience and team member engagement.
• Will establish and maintain effective and professional business relations with internal and external stakeholders.
• Responsible for analyzing and preparing data to measure and report performance.