Branch Manager

Job Summary

Manage all food and beverage (F&B) operations within budget and quality standards, leading the team to deliver exceptional service and continuous improvements in menu design, purchasing, and customer satisfaction.

Responsibilities

• Manage daily F&B operations to meet budgetary and quality standards
• Design menus that enhance customer experience and drive sales growth
• Purchase goods efficiently to maintain inventory and cost control
• Identify customer needs and proactively resolve concerns to ensure satisfaction
• Lead recruitment, training, and performance appraisal of F&B team members to build a skilled workforce
• Establish and monitor targets, KPIs, schedules, policies, and procedures to optimize operations
• Foster open communication and teamwork to motivate staff and promote ownership culture
• Ensure compliance with all health and safety regulations to maintain a safe environment
• Prepare and present management reports on sales results and productivity metrics