Branch Relationship Manager - Growth, Consumer Banking Group

The role focuses on acquiring and nurturing affluent DBS clients, growing assets under management, increasing product penetration, delivering customer service, and maintaining sales, KYC, AML, and regulatory compliance.

Responsibilities

• Acquire and upgrade new-to-bank affluent clients in the branch catchment.
• Build an acquisition pipeline through self-sourcing, referrals, walk-ins, prospecting, and community engagement.
• Retain existing customers and grow assets under management.
• Achieve monthly and annual volume and revenue objectives.
• Activate e-channels and grow savings books.
• Cross-sell and up-sell banking products and services.
• Manage client relationships and deliver customer service.
• Resolve customer queries and complaints within agreed turnaround times.
• Perform due diligence during client onboarding.
• Ensure internal and regulatory compliance.

Requirements

• Minimum 2 years of experience in a reputed bank.
• Proficiency in banking products.
• Graduate with 10+2+3 years of education.
• Strong relationship management and influencing skills.
• Customer service orientation.
• Effective probing and listening skills.
• Written and verbal communication skills.
• Knowledge of the local market and competition.
• Knowledge of HNI sales and wealth management products.
• Understanding of banking and para-banking guidelines.
• Understanding of KYC requirements and anti-money laundering policies.
• Knowledge of financial markets and products.