Business Analyst - Digital Transformation

Key Responsibilities

Business Analysis & Requirements Management

• Lead requirements discovery workshops with Business and IT stakeholders.
• Document and manage business requirements, user stories, business rules, and functional requirements.
• Analyze current-state ("As-Is") and define future-state ("To-Be") processes aligned with industry best practices.
• Challenge legacy processes and identify opportunities to leverage standard platform capabilities rather than custom development.
• Facilitate stakeholder alignment and decision-making across multiple business units.

Solution Design & Implementation

• Partner with SI vendors and solution architects to translate business requirements into solution designs.
• Review functional design documents, configuration specifications, and solution proposals from implementation partners.
• Validate that solution design meets business objectives, regulatory obligations, operational needs, and user expectations.

Data, Integration & Process Design

• Define business data requirements, data governance needs, and business workflows.
• Collaborate with integration teams on business processes involving RWS sub-systems such as Casino Management Systems (CMS), CRM/CDP platforms, integration platform (MuleSoft) ,etc.
• Participate in data migration planning, validation, and business sign-off activities.

Testing & Deployment

• Work with SI vendors to review test scenarios, test scripts, and business acceptance criteria.
• Coordinate and execute User Acceptance Testing (UAT).
• Support defect triage, prioritization, validation, and business sign-off.
• Assist in go-live readiness assessments and deployment activities.

Stakeholder Management & Governance

• Act as a trusted advisor to business stakeholders throughout the project lifecycle.
• Facilitate requirement prioritization and scope management discussions.
• Prepare executive-ready materials, business impact assessments, and decision papers.

Change & Adoption

• Support business readiness activities including training, process documentation, communication, and adoption initiatives.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of Business Analysis experience in enterprise digital transformation programs.
• Proven experience working across both Business and IT stakeholders.
• Experience in requirements elicitation, process modelling, workshop facilitation, and stakeholder management.
• Experience supporting or delivering large-scale software package implementations
• Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.