Business Analyst
Summary
A Business Analyst role at a multi-venue hospitality/restaurant group, translating business needs into system and process improvements across POS, bookings, CRM, rostering, inventory and reporting — bridging Venue Managers, Directors, Finance, Events and IT.
Salary: $85,000 – $95,000 per year
The Grounds Group is seeking an experienced Business Analyst to join our team and play a key role in improving how a large, multi-venue restaurant business plans, tracks and reports on performance.
Working closely with Venue Managers, Directors, Finance, Events and IT, you will translate business needs into practical system and process improvements across sales, labour, bookings, inventory, procurement and events.
Key Responsibilities
Work with operational and corporate stakeholders to identify, document and prioritise business requirements for new initiatives, systems and process improvements.
Analyse existing processes across restaurants, bars and events, identifying inefficiencies, duplication and opportunities to improve workflows.
Facilitate stakeholder interviews and workshops to understand business needs and translate them into functional specifications, business rules and process documentation
Act as the key link between business stakeholders, Directors, IT, developers and external vendors, ensuring solutions meet operational requirements.
Develop process maps, workflow diagrams and data flows to support the design of dashboards, POS integrations and reporting solutions.
Support the development and refinement of reporting for sales, labour costs, bookings, inventory and event performance.
Evaluate and recommend improvements to POS, booking, CRM and rostering systems, including configuration and integration opportunities.
Plan and coordinate system testing and User Acceptance Testing (UAT), ensuring solutions are accurate, reliable and fit for purpose before go-live.
Support implementation and change management across venues, including user guides, training and refresher sessions.
Maintain accurate documentation covering business processes, system configurations, reporting definitions and requirements.
Prepare project updates, analysis and recommendations for senior management and identify opportunities for continuous improvement.
You will ideally have:
Proven experience as a Business Analyst, preferably within hospitality, retail, multi-site operations or another high-volume environment.
Strong experience in business process analysis, requirements gathering, process mapping and functional specifications.
Experience with systems such as POS, bookings, CRM, rostering, ERP or reporting platforms.
Strong analytical and problem-solving skills, with the ability to use data to identify trends and improvement opportunities.
Experience with UAT, implementation, change management and user training.
The ability to work independently while collaborating effectively across Operations, Finance, Events and IT.
Full Australian working rights — this role is open to Australian citizens and permanent residents only
Send your current resume to [email protected] or APPLY. Only those that fit the selection criteria will be contacted.
**This role is not available for employer sponsorship