Business Development Executive - French Speaking
Engage prospective SME members, explain the benefits of the Tide app, convert high-interest leads into active members, guide applicants through onboarding, build trusted relationships, identify product opportunities, resolve documentation issues with KYC agents, and share onboarding feedback.
Responsibilities
- Engage prospective SME members, address objections, and communicate the benefits of the Tide app.
- Call prospective members who have started applications and guide them through completion.
- Build relationships with prospective members and identify relevant financial products and services.
- Work with KYC agents to verify documentation and resolve application issues.
- Recommend additional services aligned with prospective members' needs.
- Gather onboarding feedback and share insights with internal teams.
Requirements
- Native-level spoken and written French proficiency.
- Experience in telesales, business development, or customer service with the ability to convert leads into customers.
- Ability to upsell relevant products and maximize revenue opportunities.
- Proactive, target-driven, commercially focused, and adaptable in a fast-paced environment.
- Strong problem-solving skills and attention to detail when working with KYC and compliance processes.
- Knowledge of compliance, KYC, AML, and financial regulations or previous fintech experience.
- Experience using Zendesk, predictive dialers, CRM, or sales engagement tools is a bonus.
Benefits
- 27 days paid annual leave.
- 3 paid days off for volunteering or learning and development activities.
- Extended company-covered maternity and paternity leave.
- Personal learning and development budget.
- Additional health and dental insurance.
- Mental wellbeing platform.
- Office snacks, light food, and drinks.
- Work-from-home equipment allowance.
- Flexible working from home.
- Sabbatical leave.