Business Development

About the job:

We are seeking a dynamic and results-driven Sales Specialist to join our team in the contact center industry. This role is pivotal in driving revenue growth by identifying and engaging prospective clients. The ideal candidate will possess a strategic mindset, a deep understanding of contact center services, and exceptional communication and negotiation skills.

Key Responsibilities:

• Proactively identify and pursue new sales opportunities through various channels, including cold calling, networking, and digital outreach.
• Conduct comprehensive needs assessments to understand client requirements, providing tailored service recommendations.
• Collaborate with the sales team to formulate effective sales strategies and campaigns based on market analysis and client feedback.
• Develop and present customized proposals, negotiating terms and closing sales in alignment with company objectives.
• Cultivate and maintain strong relationships with existing clients, fostering loyalty and encouraging repeat business.
• Monitor sales performance metrics and prepare regular reports for management, using insights to refine sales approaches.
• Stay informed about industry trends, advancements in contact center technology, and best practices to enhance sales effectiveness.
• Managing a portfolio of accounts to achieve long-term success.
• Developing a positive relationships & handling client’s needs.

Certificates:

• COPC is preferred.
• CPSP (Certified Professional Sales Person) is preferred.
• CSE (Certified Sales Executive) is preferred.
• PMP is preferred.

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: Minimum of 2 years in sales, with a preference for experience in the contact center or business process outsourcing (BPO) sector.