Business Support/Order Administrator

Company Overview

• America II Asia is part of A2 Global Electronics, a trusted global distributor of electronic components with over 40 years of experience. Our Singapore office supports APAC logistics and warehouse operations, offering a wide range of components and specialty products. Learn more at https: //a2globalelectronics.com/

Job Summary

Under the direction of the Business Support Manager, you will ensure company objectives are met in procurement support, sales support, and order management. You will perform and troubleshoot sales orders, assist procurement with data management, ensure compliance with policies, and manage order entry for smooth transactions.

Responsibilities

• Coordinate communication between Operations, Sales, and Procurement through daily email correspondence to ensure effective collaboration
• Enter sales quotes, maintain customer accounts, update orders, and manage testing requirements to support the Sales team
• Assist Procurement team with uploading vendor quotes accurately
• Obtain quotes from third-party vendors for electronic parts' services
• Manage orders related to quoted testing services to ensure timely processing and completion
• Coordinate internal return processes including RMA and RTV to facilitate smooth product returns
• Monitor open orders and follow up to ensure on-time delivery or expedite shipments as needed
• Analyze operational statistics and compile accurate reports as directed by management
• Execute ad-hoc operational tasks assigned by the Department Manager to support department goals

Preferred competencies and qualifications

• Experience working in a service-based business environment
• Strong verbal, written, and telephone communication skills to engage effectively with stakeholders
• Ability to organize work efficiently, multitask under time constraints, and meet deadlines in a fast-paced environment
• Excellent interpersonal skills to collaborate with customers, peers, management, and other departments
• Proactive approach to managing job responsibilities and anticipating needs
• Proficient in using complex order management systems and computer applications such as Microsoft Outlook, Word, and Excel