Buying Center Manager- Louisville Nissan

Become part of the Jeff Wyler Nissan of Louisville Team! We are seeking an outgoing, motivated, and results-driven individual to join our Buying Center. This position is focused exclusively on Kelley Blue Book Instant Cash Offer (ICO) leads, connecting with vehicle owners and setting appointments for our team to purchase their vehicle or explore a potential trade-in opportunity.

The ideal candidate is an excellent communicator who can build rapport quickly, maintain consistent follow-up, and turn online vehicle appraisal inquiries into dealership appointments.

Responsibilities Include:

• Respond to Kelley Blue Book Instant Cash Offer leads by phone, text, and email in a timely and professional manner.
• Engage customers who have expressed interest in selling or trading their vehicle through the KBB Instant Cash Offer program.
• Set appointments for customers to bring their vehicles to the dealership for inspection, appraisal, purchase, or trade evaluation.
• Confirm, reschedule, and follow up on Buying Center appointments to maximize appointment show rates.
• Maintain consistent follow-up with customers who have not yet scheduled or completed an appointment.
• Clearly explain the Instant Cash Offer process and what customers should expect when bringing their vehicle to the dealership.
• Identify potential trade opportunities when customers may be interested in replacing their current vehicle.
• Build rapport and trust with vehicle owners while creating a simple, convenient, and professional selling experience.
• Accurately document customer communication, vehicle information, appointment activity, and follow-up in dealership systems.
• Work closely with dealership management, used vehicle teams, sales teams, and other departments to ensure a smooth transition from lead to appointment and vehicle acquisition.
• Maintain the dealership's reputation through professional, knowledgeable, and transparent communication.
• Follow structured and consistent processes for lead response, follow-up, appointment setting, confirmation, and customer retention.
• Track performance and work toward established goals for contact rate, appointments set, appointments shown, vehicles purchased, and trade opportunities generated.