Cafe Manager
Do you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences? We’re looking for a dynamic and service-oriented Cafe Manager to lead our cafe operations, develop our team, and ensure consistently high standards of service and performance.
Job Responsibilities
Oversee the day-to-day operations of the cafe, ensuring smooth, efficient, and consistent service delivery.
Lead, motivate, and develop the cafe team to deliver excellent guest experiences and achieve operational standards.
Ensure all service procedures, operational policies, and Food & Beverage standards are consistently followed.
Plan and coordinate daily operations, including manpower deployment, shift planning, pre-opening, and closing activities.
Ensure the cafe is fully prepared for service, with appropriate staffing, equipment, products, and supplies available.
Maintain strong knowledge of the menu, recipes, preparation methods, service standards, and product offerings.
Monitor service quality and guest satisfaction, addressing feedback and operational issues promptly and professionally.
Oversee cashiering and payment procedures, ensuring accurate transactions and proper cash handling.
Manage event orders and special requests, ensuring timely preparation, coordination, and delivery according to customer requirements.
Monitor and manage inventory levels, stock usage, wastage, and ordering in accordance with departmental policies and procedures.
Drive sales by actively promoting menu items, promotions, and special offerings while identifying opportunities to improve revenue.
Monitor outlet performance and operational efficiency, identifying areas for improvement and implementing appropriate solutions.
Ensure the cafe maintains high standards of cleanliness, hygiene, food safety, presentation, and workplace safety.
Conduct regular briefings and provide coaching and feedback to team members to maintain service and operational standards.
Work closely with the Operations Manager and other departments to support business initiatives, events, and operational improvements.
Ensure compliance with company policies, statutory requirements, and relevant Food & Beverage regulations.
Handle guest feedback, complaints, and service recovery effectively to maintain a positive guest experience.
Perform any other duties and responsibilities as assigned by the Operations Manager.
Job Requirements
Minimum 3 years of relevant experience in cafe, restaurant, or Food & Beverage operations, with supervisory or management experience.
Strong leadership and people management skills, with the ability to motivate and develop a diverse team.
Positive attitude with a strong passion for delivering exceptional guest experiences.
Strong understanding of cafe and restaurant operations, service standards, and F&B practices.
Good organisational and problem-solving skills, with the ability to manage multiple operational priorities.
Strong customer service and communication skills.
Experience in event planning and execution is an advantage.
Commercially aware with the ability to drive sales and identify opportunities to improve outlet performance.
Comfortable working in a fast-paced environment and handling operational challenges effectively.
Willingness to work shifts, weekends, and public holidays.
High standards of personal hygiene, grooming, professionalism, and conduct.