Captain

CAPTAIN
Compensation + Benefits

• Pay: $16.90 per hour plus gratuities (approximately $96,000 - $109,000/year)
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• 401(k) w/ company discretionary match
• Flexible Spending Account
• Employee Assistance Program - 6 free counseling sessions annually for you and your household members
• Employee Dining and Wine Discounts
• Daily Family Meal
• Customized Educational Opportunities
• Opportunity for Advancement within the Vertice Portfolio
• Referral Bonuses
• Uniform

What you'll be doing in this role...

Under the general direction of the General manager and in conjunction with the SingleThread Team, the Captain works to successfully curate and execute guest experiences in our Dining Room. This is achieved through a genuine and intentional sense of hospitality while controlling the pace of service by being in tune with the guest’s needs and your team’s dynamics.

Guest-Facing Service Management

• Provide warm, humble and knowledgeable service throughout the property
• Communicating with the Maitre’d or Restaurant Manager about any details that aid in the guest experience and assisting with execution
• Taking responsibility for guest financials at the end of the experience (closing accurate amounts to Tock as needed, applying gift cards correctly, running cards on the correct tables and being equipped to answer basic financial questions)
• Controlling the flow of service by being in tune with the guest’s needs and your team’s dynamics
• Bring any guest issues and proposed solutions to the attention of a manager on duty to ensure the proper resolution and tracking
• Reviewing all pertinent guest information in Tock prior to service and adding new notes in the required format prior to clocking out each shift

Employee Relations

• Assist in creating and upholding a work culture that encourages growth in a healthy and supportive environment
• Taking time to mentor those that come after you
• Taking time to invest in your team’s success by following up after any successful or challenging services
• Being calm, collected and in control of your station in high tension situations

General/Miscellaneous

• Ensure Kaizen mentality in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
• Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
• Continually strive to provide opportunities to advance the education and development of staff as it relates to food, wine, and service
• Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
• All other duties as assigned by manager

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.