Care Manager-Elder Abuse Enhanced Intervention Services

STATUS: Non-exempt (Full-Time), 37.5 hours, no after-hours or on-call duties are required

HOURLY RATE: up to $24.00 per hour

SUMMARY

Lifespan is a trusted, mission-driven nonprofit dedicated to helping older adults navigate the opportunities and challenges of longer life. We offer a supportive, inclusive workplace where staff can grow professionally.

This role provides enhanced care management to victims of elder abuse and mistreatment. The Upstate Elder Abuse Center (UpEAC) delivers crisis intervention and safety support through its Elder Abuse Prevention and Fraud and Scams Prevention programs, as well as Enhanced Multidisciplinary Teams (E-MDT) across 13 counties. The Elder Abuse Enhanced Intervention Services (EIS) program supports UpEAC clients needing longer-term case management.

The Care Manager connects older adults to available community resources, coordinates services, and provides guidance navigating complex systems while supporting client self-management.

DUTIES AND RESPONSIBILITIES

1.0 Provide care management for the Enhanced Intervention Services (EIS) project.

· Accept referrals as assigned.

· Maintains a caseload of clients referred to program services.

· Provides ongoing information and referral, advocacy, benefit and entitlement counseling.

· Completes comprehensive in-home assessments to determine needs.

· Implements client-centered care plans that meet client needs and preferences; modifies service plans as required by changes in client circumstances.

· Records case activity in the Lifespan database designated for the project.

· Maintain contact with the clients at appropriate frequency to meet their needs and assess their condition or situation.

2.0 Arranges mental health interventions for older adults and their caregivers, when necessary.

· Conducts mental health screenings when appropriate.

· Provides supportive counseling to older adults.

· Identifies and provides linkage to appropriate ongoing mental health community services.

3.0 Participates as a member of the inter-agency team.

· Participate in all Upstate Elder Abuse Center team meetings and trainings.

· Participates in all Lifespan staff meetings and trainings.

· Participates in quality assurance activities.

· Provides input into the continued development of this innovative program.

· Maintains timely and accurate documentation.

· Accepts and seeks guidance and clinical supervision.

4.0 Maintains up to date professional knowledge of the geriatric field, elder justice, community services, entitlement benefits, clinical skills and competencies through reading, workshops, and conferences.

· Participation in training required for grant project activities.

5.0 Is aware of and actively supports the agency’s initiative of being collaborative and community focused, innovative and culturally competent.

6.0 Other duties as assigned by supervisor.