Caribou Coffee Assistant Manager

Job Summary

The Assistant Caribou Manager supports daily operations and supervises staff during shifts to ensure exceptional customer service, operational efficiency, and a welcoming atmosphere. This role actively upholds Mackenthun’s values, fosters team engagement, and helps drive sales and profitability while maintaining the highest standards of quality and safety.

Key Responsibilities

Staff Supervision & Development

• Supervise and support baristas and other team members during shifts
• Assist in hiring, training, and coaching staff, providing ongoing feedback and performance support
• Foster a positive and motivating work environment that encourages high employee engagement and retention
• Ensure adherence to company policies, food safety standards, and operational procedures

Customer Service Excellence and Guest Experience

• Maintain high customer service standards by leading by example
• Greet customers, take orders, craft beverages, and process payments accurately and efficiently
• Resolve customer complaints promptly and professionally to ensure satisfaction
• Build relationships with regular customers/community members and maintain a welcoming atmosphere that keeps guests coming back

Operational and Financial Management

• Assist in managing inventory, ordering supplies, and controlling costs to support profitability
• Monitor cash handling and assist with daily cash-outs
• Help implement promotional activities and seasonal offerings to drive sales and encourage repeat business
• Maintain a clean, organized, and safe environment, including compliance with health and safety regulations

Equipment and Facility Maintenance

• Oversee the cleaning and maintenance of all coffee equipment during shifts
• Troubleshoot minor equipment issues and coordinate necessary repairs
• Ensure proper functioning of POS systems and support smooth operations
• Other duties as assigned