JOB ANNOUNCEMENT

About Family Bridges

Position Summary

Essential Duties & Responsibilities

• Provide individual mediation, conflict resolution, prevention/intervention, crisis intervention, de-escalation, resource navigation, and related community support services within established program protocols, seeking guidance or higher-level support for complex or high-risk situations.
• Conduct outreach as needed to engage community members, promote and educate the community about Family Bridges services, assess needs and safety concerns, and coordinate referrals to appropriate resources.
• Respond to community concerns and support post-incident response, community healing efforts, and restorative interventions following critical incidents.
• Provide individual mediation and conflict-resolution services and support structured restorative, wellness, educational, and community engagement activities led by designated facilitators.

• Maintain working relationships with community members, public agencies, service providers, law enforcement, schools, businesses, and other stakeholders while referring formal partner coordination and agency representation to designated staff.
• Maintain accurate documentation, data collection, follow-up records, and reporting in compliance with organizational and program requirements.
• Use trauma-informed, restorative, healing-centered, and culturally responsive practices in all client and community interactions.
• Exercise sound judgment within established protocols and work independently and collaboratively in community settings.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in community outreach, mediation, crisis intervention, behavioral health, violence prevention, or related human services work.
• Experience working with diverse Family Bridges populations, including seniors, parents, caregivers, individuals and families experiencing housing instability, and justice-impacted individuals.
• Working knowledge of trauma-informed care, conflict resolution, restorative practices, crisis intervention, motivational interviewing, de-escalation, and community engagement.
• Strong interpersonal, communication, problem-solving, and relationship-building skills.
• Ability to maintain professional boundaries and respond appropriately in dynamic or high-stress community settings.
• Ability to maintain accurate documentation and utilize organizational technology systems.
• Ability to work independently and collaboratively while following established protocols and supervisory direction.
• Flexibility to work evenings and weekends as program needs require.
• Valid California Driver’s License and reliable transportation.

Working Conditions

Employment Conditions

• Organizational Assignment: This position may support one or more Family Bridges programs, departments, grants, contracts, or organizational initiatives.
• Funding: This position may be funded through grants, contracts, program revenue, and unrestricted organizational funds. Continued employment is subject to organizational needs, funding availability, and program requirements.
• Other Duties: This job description describes the general nature of the position and is not intended to be an exhaustive list of duties.
• At-Will Employment: Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by law.
• Equal Employment Opportunity: Family Bridges is an Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace.

• • Ability to communicate clearly with others.
  • Ability to see and hear to interact with others.
  • Ability to use a computer.
  • Ability to use smartphone and/or tablet (e.g., iPad).
  • Ability to travel locally multiple times a day.
  • To lift a minimum of 20 lbs.
  • Vision 20/20 with correction.

Human Resources
Family Bridges, Inc.168 – 11th Street, Oakland, CA 94607
Fax: (510) 839 – 2435
Email address: [email protected]