Case Manager/Career Coach

Why Work for HOPE for Prisoners?

Make Your Work Matter

At HOPE for Prisoners, you’re not just taking a job—you’re joining a mission that changes lives.

Every day, our team helps individuals who are returning from incarceration build a better future for themselves, their families, and their communities. Through mentorship, workforce development, education, vocational training, and long-term support, we help people discover that their past does not have to define their future.

If you are looking for a career where what you do every day has purpose, HOPE for Prisoners offers the opportunity to be part of something truly meaningful. Your work can help someone change their life.

Come be part of the HOPE.

Work Schedule:

Ability to work full-time (Mon-Fri, 8:30 – 5:00) must have schedule flexibility due to organizational events.

Attendance:

Consistent on-site presence at the corporate office or designated facilities is required for this role; therefore, regular and dependable attendance is an essential job function.

Benefits — Because Your Well-Being Matters

We believe great employees deserve great benefits. That’s why we offer a comprehensive benefits package designed to support your health, financial security, work-life balance, and future.

When do benefits begin?
Full-time employees become eligible for benefits on the first day of the month following 60 days from their date of hire.

More Than a Job — A Total Benefits Package

We’re committed to providing benefits that help you take care of yourself, your family, and your future. From health coverage and financial protection to paid time off and holidays, our benefits are designed to give you valuable support both on and off the job. Join our team and enjoy a benefits package designed with you in mind!

Work-Life Balance

We know your time outside of work matters, too. That’s why we provide:

• Paid Time Off (PTO)
• Paid holidays
• Worldwide travel assistance, including emergency travel support services

Health & Wellness

Choose from several medical plan options, including PPO and HMO plans, along with:

• Dental insurance
• Vision insurance
• Voluntary accident insurance
• Voluntary critical illness insurance
• Voluntary hospital insurance
• Employee Assistance Program (EAP)

Financial Protection & Future Planning

We offer benefits designed to help protect you and your loved ones while planning for the future:

• Basic life insurance
• Voluntary life insurance
• 401(k) retirement savings plan (company matching is not provided)
• Will preparation services
• Travel Assistance

JOB SUMMARY:

Case managers at HFP are responsible for encouraging, guiding, supporting, and monitoring the success of program participants. Case managers may specialize within the organization working on initial intake and support services to assist clients in adjusting and stabilizing or work with clients proceeding to career and next step goals. Must have knowledge of barriers to entry into the workforce for the re-entry population and problem-solving approaches to assist clients with gaining employment.

Case managers deliver services with a client- first focus within a team setting. The Case Manager/Career Advisor has a pivotal role on the team that will provide career counseling and coaching to assist clients enhance their training and professional skillset to obtain employment in their desired area. This position will be responsible for managing and supporting a caseload of clients as they navigate their employment journey. Experience with case management with the reentry population, coping with high-stress at-risk clientele, and conflict resolution.

Job Duties & Responsibilities

Coaching & Career Services

• Develop career plans with participants that map the steps necessary to reach short- and long-term career and/ or academic goals.
• Utilizes industry standards to advise clients toward careers of interest and growth.
• Conducts industry-focused assessments to gauge their readiness in various career pathways.
• Maintains continuous contact with customers in caseload to provide on-going career services, case management, career advising, and regularly monitors progress to ensure completion of academic or occupational goals.

Job & Resume Preparation:

• Ability to coach on resume writing, job search techniques and interview skills and develop /facilitate workshops on topics to client groups.
• Coaches and instructs on resume and cover letter creation, job search techniques, interview preparation.
• Provide job search assistance, including resume building and interview preparation!
• Facilitate connections with potential employers and negotiate job offers.

Career Assessments

• Provides comprehensive career assessments that determine interests and aptitude for placements. The capability of assisting jobseekers in understanding career options based on their short and long-term career goals.
• Assist clients in recommending helpful workforce programs and services at the local, state, and federal level that they are eligible to enroll and participate by conducting the intake process and completes program eligibility for various grant funded programs.
• Conduct initial assessments and develop individualized employment plans for clients.
• Familiar with varied assessments and tools for career exploration.
• Uses information from assessments, evaluations, observations, and interviews to develop individual life/career plans.

Database Management/Files

• Manages customer information and enters the required data (service codes and case notes) into the management information system(s) in a timely manner.
• Observes, receives, and obtains relevant customer information for data entry and prepares customer files.
• Maintaining accurate and up-to-date client files/records, including documentation of services provided and outcomes achieved.
• Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.

Case Management

• Manages a case load that may vary from 50-75 unique and individual clients.
• Knowledge of local agencies assisting with employment opportunities and placement.

Community Partnerships

• Dependable and adaptable to the needs of a growing organization with strong community partnerships.

Client Support

• Conduct regular check-ins with clients and assess their ongoing employment needs.
• Assists clients in making informed decisions by acting as their advocate regarding their developed case plan and program options.
• Maintains up-to-date records on client efforts, progress, and support needs.
• Records case & client information in client management software, accurately maintains all necessary forms and release forms.
• Identifies and documents an individual's need for resources, services, and other support.
• Coordinates the provision of services by diverse public and private providers.
• Assists participants to identify and overcome barriers to program success.
• Maintains client contact to monitor success and provides follow-up services, as necessary.
• Identifies additional support and resources needed for client’s program success including family, finance, emotional, and physical and mental health issues.
• Be available to clients who have completed active participation in the program to continue to assist in coaching and advising, as needed.