Case Manager - Help Me Grow

Job Summary:

The Help Me Grow (HMG) Case Manager responds and communicates with all referrals received through email, website, or call line requests. The Case Manager will be assigned to work the call line providing support and information regarding services for young children who may have developmental, behavioral, socialization and/or learning challenges.

Essential Functions:

• Answer and respond to all calls and referrals, obtain and document information regarding reason for referral, and make recommendations for educationally and culturally appropriate support and services.
• Obtain, compile, and maintain a directory of resources available to infants and children in Fresno County.
• Screen children for developmental delays using the Ages and Stages Questionnaire/Ages and Stages Questionnaire: Social Emotional (ASQ/ASQ:SE) as needed, translating the results and review referral options with the parent. This may be accomplished via online ASQ/SE system.
• Serve as a link to and maintain collaborative relationships with community providers.
• Promote, through outreach efforts, early identification and referral of children with delays. Offer the HMG Centralized Call Line as a resource to assist agencies, professionals, and parents.
• Accurately collect, complete, enter and/or submit all necessary program documentation and data information.
• Provide assistance to other members of the team, as needed, to ensure the smooth operation of the program/agency. This may include supporting and assisting them with their caseload of families.
• Explain center processes, procedures and services; support families in the development and implementation of family centered care plans; and follow up with the family to ensure they have accessed the appropriate services.
• Communicate in a courteous manner.
• The position requires the ability to meet with children/families in various locations in the community. In order to meet this expectation staff are required to have reliable transportation for local travel.
• Maintain, manage, and process child/family records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• Adhere to EPU standards, policies and procedures.
• EPU facility hours are Monday – Friday; 8:00 AM – 6:00 PM; the position requires staff to be available for non-traditional work hours. Therefore, position hours may vary, which may include evening or weekends.
• Must perform other duties as assigned by the HMG Supervisor, Director or Chief Executive Officer.