The Case Manager must be able to lead a team of case managers and have experience working with the homeless or impoverished, implement and lead guest-driven services designed to cure homelessness, foster collaboration with staff and provide leadership and maintain a case load. This position reports to the Director of Case Management.

Essential Functions

Foster Collaboration with Program Management:

· Collaborate with Program Management via constant communication and assessment of the needs of guests:

· Foster a solution-focused environment that is fair and consistent, with the intention to engage guests; maintain a professional culture that promotes teamwork with empathy for guests.

· Provide high quality service to guests by working alongside program management while carrying a case load, fostering a

team-based work environment;

· Ensure funders’ case management requirements and outcomes are met;

· Respond to off-duty phone calls requiring direction.

· Provide leadership that contributes to guest success:

· Champion the programs at Magdala House and seek and suggest ways to improve processes and procedures;

· Mediate and resolve guest complaints and grievances; ensure Site Staff and management understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations;

· Effectively disseminate updated resource and referral information to executive leadership and program management through various communication channels such as email, phone, text, and meetings;

Manage Cases:

• Align and implement policies and procedures, goals and outcomes.
• Ensure data integrity and accurate reporting;
• Review guest intake data for accuracy and completion
• Ensure case notes are up-to-date and accurate for team.
• Provide technical recommendations and process improvements to ensure data integrity.