Case Manager - Women's Campus

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• An excellent communicator, you know how to effectively coordinate the activities of others and provide enough instruction so they are successful.
• A motivated problem solver, you are energized by identifying barriers and connecting people with the resources they need to succeed.
• A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
• A calm presence, you can navigate crisis situations with sound judgment while helping others feel heard, supported, and respected.
• A committed Christian, you are energized by spreading God's Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• Conduct comprehensive client assessments, develop individualized service plans, and support appropriate program placement.
• Maintain regular contact with clients, monitor progress toward goals, and adjust service plans as needs evolve.
• Coordinate support services and connect clients with medical, behavioral health, legal, employment, housing, educational, and community resources.
• Assist clients with applications for benefits and supportive services, including AHCCCS, SNAP, childcare assistance, and other available resources.
• Develop and maintain relationships with community partners and outside agencies to support client success and continuity of care.
• Maintain accurate and timely case documentation while ensuring compliance with organizational, licensing, funding, and confidentiality requirements.
• Schedule and coordinate client appointments, referrals, transportation, and follow-up services.
• Participate in case conferences and collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
• Respond appropriately to client crises using trauma-informed practices, sound judgment, and de-escalation techniques.
• Transport clients to approved appointments and services as needed.
• Support clients in the self-administration of medications in accordance with physician orders, organizational policies, and regulatory requirements.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.