Public Health Analyst II

This position is contingent upon the successful award of a government contract. Hiring and employment are subject to contract award and funding approval.

Lantana Consulting Group provides services and software for standards-based health-information exchange. We have established ourselves as a trusted leader in the industry with two decades of expertise in developing and deploying technical specifications and interoperability solutions. As a rapidly growing distributed, employee-owned company, we hire exceptional talent nationwide and offer flexible remote work arrangements. We take pride in our mission to improve public health and quality of care and to advance research.

Primary purpose:

Provides public health and product support services for critical CDC surveillance systems. Supports implementation, configuration, training, user adoption, and ongoing product support activities that enable CDC and jurisdictional partners to effectively use public health surveillance systems for disease surveillance, case investigation, public health reporting, and interoperability. Serves as a liaison between public health programs, end users, and technical teams by translating operational needs into product improvements, supporting modernization activities, and promoting successful adoption of new capabilities.

A successful candidate will do the following:

• Provide product support for surveillance modernization initiatives, including implementation, user adoption, and operational readiness
• Deliver end-user support, technical assistance, and troubleshooting for product users, public health programs, and jurisdictional partners
• Develop, update, and deliver user guides, job aids, training materials, presentations, and other educational resources supporting product modernization
• Plan and facilitate user training, onboarding, demonstrations, office hours, and knowledge-sharing sessions for CDC and jurisdictional stakeholders
• Partner with Product Managers, Public Health Informaticians, engineers, and subject matter experts to gather, validate, and communicate user needs, business requirements, and product feedback
• Participate in user acceptance testing (UAT), validation activities, regression testing, and release readiness efforts by documenting issues, validating enhancements, and providing user-centered feedback
• Support software upgrades, new feature deployments, and implementation activities by coordinating communications, documentation, training, and user readiness
• Assist with configuration support, workflow documentation, and business process improvements that enhance surveillance operations and user experience
• Monitor user questions, enhancement requests, and support trends to identify opportunities for product improvements and continuous process improvements
• Coordinate with CDC, jurisdictional partners, and multidisciplinary project teams to support successful implementation of modernization priorities
• Support change management, stakeholder engagement, and communication activities that promote successful adoption of new capabilities
• Contribute to the development and maintenance of standard operating procedures, knowledge articles, FAQs, and other operational documentation