Chief of Staff to the CEO

Consumers send back close to a trillion dollars of merchandise every year. Most of the supply chain still writes it off as breakage. ReturnPro treats it as inventory. We are the leader in reverse logistics because we are the only company that owns the entire path a return takes: the SaaS platform that decides an item’s best destination the second a customer clicks “return,” the transportation network that moves it, the facilities that receive, grade and refurbish it, and the recommerce channels that put it back in a buyer’s hands. The result: hundreds of millions of dollars a year put back on the books for some of the largest retailers and manufacturers in the country. None of this existed until our co-founder and CEO, Sender Shamiss, looked at retail’s largest write-off and saw a revenue line. He built the platform that proved it. Every competitor now chasing that model is chasing us. He is hiring the person who will sit closest to all of it.

Why This Role Exists

Companies like this one get built by leaders who move faster than the organization around them can absorb. The Chief of Staff closes that gap. Our CEO built ReturnPro from nothing in one of the most complex corners of supply chain. He now needs someone who can hold the entire picture alongside him, the operations, the financials, the technology and the client relationships, and then clear the path so he spends his time only where he is irreplaceable. Someone who runs toward complexity instead of waiting for a scoped brief. Someone who can take a half-formed idea, walk into a room and represent it. Someone intellectually curious, operationally obsessed and completely trustworthy.

If you have been waiting for a role that puts you in the room for board-level decisions, enterprise deals, operational chaos and executive leadership, this is it.

Primary Responsibilities

Be an Extension of the CEO

• Represent the CEO in cross-functional meetings, capturing decisions and driving follow-through so nothing falls through the cracks

• Draft communications, briefings and presentations on the CEO’s behalf, translating his thinking into crisp, clear output

• Manage up, across and down: you are the connective tissue between the CEO and the leadership team

Own Accountability Across the Organization

• Build and maintain systems that give the CEO a real-time view of what is on track, what is at risk and what needs his attention

• Run the operating cadence end to end: weekly leadership syncs, quarterly business reviews and board prep

• Identify bottlenecks before they become problems and surface solutions, not just flags

Drive Strategic Projects

• Own special projects end to end, from scoping through execution, across operations, technology, finance and growth

• Build the analyses, models and frameworks the CEO uses to make faster, better decisions

• Interface with clients, vendors and partners at a senior level when needed

• Support M&A diligence, investor communications and strategic planning

​​​​​​​Protect the CEO’s Time and Focus

• Own the calendar as a strategic instrument, applying judgment about where the CEO’s presence moves the needle rather than simply booking time

• Prepare the CEO for every meeting: context, objectives, pre-reads and the three things he needs to walk out knowing

• Filter inbound, manage outbound and absorb the operational noise so the CEO stays in the work only he can do​​​​​​​

What You’ll Learn

This role is a masterclass in building and operating a company at scale. You will have a front-row seat to:

• How a CEO thinks through enterprise strategy, capital allocation and competitive positioning

• What it takes to operate multi-facility logistics networks across multiple jurisdictions

• How deals get built, negotiated and closed at the enterprise level

• The operational mechanics of a high-growth company, from P&L management to technology infrastructure

Most people spend a decade accumulating this exposure. You will get it in two.