Chief Operating Officer

As Chief Operating Officer, you will serve as the operational leader and CEO's peer, owning the company's operating model, enterprise services, business operating system, AI-enabled operations, organisational transformation, risk stewardship, and Venture Studio operations.

Responsibilities

• Own the operational model, structures, systems, and rhythms across the organisation.
• Design and deploy the business operating system, including frameworks, workflows, metrics, and governance.
• Lead the Executive Committee and executive operating cadence.
• Set organisation-wide KPI, metrics, governance, and performance-management frameworks.
• Support the CTO in rebuilding engineering and delivery capability.
• Lead Enterprise Services across People, ICT, Finance, and Legal.
• Own contracts management, procurement, vendor strategy, facilities, workplace, and remote-first operations.
• Set the strategy for AI-enabled workflows and agentic systems across the business.
• Partner with the CEO and CPO on organisational design, talent, compensation, and performance management.
• Hold group-level budget authority and partner with the CFO on budgeting and reporting.
• Own enterprise operational risk, business continuity, incident response, information security, data governance, and privacy.
• Own the operating model of the Venture Studio and support technical incubation and spin-outs.
• Act as the CEO's operational peer in board reporting, regulatory conversations, and partner negotiations.

Requirements

• Extensive C-suite or equivalent executive leadership experience with a broad functional remit.
• Proven experience leading operations at scale in an engineering-led company.
• Experience leading operations, people, finance, and technology-adjacent functions simultaneously.
• Experience leading large-scale organisational transformation and distributed operating models.
• Senior operational or general management background at a world-class software or technology company.
• Experience acting as a peer or operational partner to a CEO or founder.
• Strong background in OKR design, governance frameworks, and cross-functional programme delivery.
• Demonstrated experience with AI, agentic systems, and AI-enabled operations.
• Familiarity with Web3, blockchain, or deep tech is advantageous; intellectual curiosity is required.
• Advanced degree in Computer Science, Engineering, Business, or equivalent professional experience.