Client Manager

Functions/Responsibilities:

We are looking for a driven Client Manager to grow our client base, strengthen key relationships, and drive revenue through consultative sales, client retention, and strategic account management in a fast-paced and dynamic environment.

Responsibilities of Client Manager

· Drive business growth through both customer acquisition and retention, while maximizing profitability in alignment with defined targets.

· Generate new business opportunities through proactive outreach methods such as networking, cold calling, marketing initiatives, and other lead generation strategies.

· Develop and maintain strong relationships with key clients, identify new business opportunities, and negotiate deals to successful closure while staying informed on market trends and conditions.

· Craft compelling proposals and sales pitches to effectively engage potential clients.

· Utilize customer relationship management (CRM) and sales tools to streamline the sales process and manage client information.

· Maintain an in-depth understanding of the company’s offerings and keep abreast of developments, trends, and challenges within the industry.

· Demonstrate self-motivation and the ability to set and achieve impactful goals.

· Exhibit resilience and determination when overcoming obstacles or setbacks.

· Apply a consultative sales approach and work in collaboration with marketing to attract, qualify, and nurture leads.

· Communicate clearly and persuasively, leveraging both presales solutions expertise and customer insights to close deals effectively.

Performance Requirements:

· Proficient in MS Office applications, particularly Excel, Words and PowerPoint, for reporting and presentation purposes.

· Familiarity with CRM platforms (e.g., Salesforce, ZOHO) and order management systems to manage client pipelines and sales processes effectively.

· Strong understanding of sales cycles, contract negotiation, and deal-closing techniques.

· Exceptional communication and interpersonal skills with the ability to build and maintain trusted client relationships.

· Demonstrates professionalism and integrity in managing sensitive customer and business information.

· Resilient and adaptable in a fast-paced, target-driven environment.

· Strong organizational skills with the ability to manage multiple opportunities and priorities simultaneously.

· Self-driven with a proactive mindset and strong sense of accountability.

· Capable of working independently while also collaborating effectively across internal teams including presales, delivery, and marketing.

· Detail-oriented and committed to delivering high-quality work with accuracy and timeliness.

Education or Qualification:

· Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.

· Candidates with a Diploma and strong relevant experience in IT solution sales or systems integration may also be considered.

· Minimum 3 to 4 years of experience in IT sales, preferably within systems integration or enterprise IT solutions.

· Familiarity with IT infrastructure, enterprise solutions, and systems integration is highly preferred.

· Fluency in English.