Client Relationship Manager

Client Relationship Manager

Location: London

Salary: Competitive

Work Type: Hybrid Working

About GLAS

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.550 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $850 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.

The role of Client Relationship Manager

As a Client Relationship Manager you will work as part of the Client Relationship team to develop, maintain, and build upon GLAS’s key existing client relationships to primarily protect GLAS’s existing clients and to assist in generating further revenue streams within this client pool.

You will develop relationships with some of the world's leading private credit funds, investment banks, sponsors and institutional investors.

Key Responsibilities

Relationship Management

• Manage a portfolio of key institutional clients.
• Conduct reviews and account planning.
• Build relationship maps and client ecosystems.

Revenue Growth

• Identify cross-sell opportunities.
• Prepare proposals and support pricing discussions.
• Support business development initiatives.

Governance & Reporting

• Produce call reports.
• Maintain CRM records.
• Prepare management reporting.

Market Engagement

• Attend conferences.
• Gather market intelligence.
• Promote the GLAS brand.

Person Specification

• Excellent written and verbal communication skills and strong negotiation skills
• Ability to prioritise work
• Ability to work collaboratively in teams and establish, build and maintain relationships both internally and externally with clients
• Stakeholder management experience.
• Client account planning experience.
• Ability to manage multiple priorities.
• Commercial awareness.
• CRM experience.
• Presentation skills.
• Financial services experience.

Ideal Background

• Loan Agency
• Corporate Trust
• Syndicated Lending
• Debt Capital Markets
• Structured Finance
• Private Debt
• Institutional Banking
• Fund Administration
• Client Relationship Management within Financial Services

Benefits

• Base salary + bonus
• Hybrid working
• 28 days annual leave + bank holidays
• Long service award
• Private Medical Insurance
• Private pension plan
• Life insurance plan
• Employee Assistance Program (EAP)
• Season ticket loan scheme
• Yearly eye examination
• Gym membership discount
• Career development and study support

Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.

We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.

At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients