Client Service Analyst

Job Responsibilities:

Client enablement process for America’s region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.
Work with shared inbox to ensure all client emails are acknowledged and responded.
Ensuring accuracy on performing reconciliations.
Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.
Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
Taking active participation in process improvements and automation.
Report generation & analysis.
Work on numerous projects and new platform and product roll-outs.
Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

Qualifications:

In progress or completed Bachelor’s degree in Accounting/ Economy / Business Administration or related.
Minimum of 2 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.
Good working knowledge of all MS Office applications. Especially Advanced Excel.

Skills and Capabilities:

Willingness to learn and understand the CIB operational process and impact
Strong communication skills. Fluent in English.
Effective time management skill.
Good analytical skills.
Good Client focus and Customer care working practices.
Controls Focused.
Good team player with flexible attitude towards working hours due to the demands of the working place.
Intellectual capacity for process improvements.

See also