Client Service Manager

Functional Description

Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (“HBTW”) provides payments, collections, and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.

People Responsibility: No

Reports To: Head of Client Service and Account Management

Job Contents

1. To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank
2. To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues
3. To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary
4. To take ownership of issues, including its timely escalation, until customer accepts its resolution

Skills Requirements

1. Communication skills in writing, over the telephone and in personal meeting with clients
2. Ability of handling customer complaints and building personal & cordial relationship with clients
3. Take ownership of issues, including its timely escalation and resolution
4. Fluent English in both written and spoken
5. IT related education background will be a plus or advantage