Client Service Manager - Operations Lead

Why PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.

Position Summary: Client Service Manager | Operations Lead

The Client Service Manager oversees the Vitality & Recovery and the Facility & Environment Teams directly, and indirectly manages the Reception Team, ensuring seamless service execution, efficient operations, and exceptional customer service. This role is responsible for managing direct reports, leading team meetings, employee scheduling, and workforce planning to address call-offs and to maintain optimal Vitality Suite coverage. Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational efficiency within each of these departments.

The Vitality & Recovery Team is responsible for the following Vitality Services: Cryosauna, Haleotherapy, Steam and Infrared Saunas, BioMats, PEMF Mats, and Sound Focus.