Client Success Consultant, Cybersecurity Engagements

Ensign is hiring !

Responsibilities

• Manage the timeline and resources for client engagements across security testing and CISO / GRC delivery portfolios.

• Prepare and conduct project kick-off meetings, steering updates, status reporting and engagement closure.

• Own and manage delivery to clients' expectations while maintaining positive client rapport and long-term relationships.

• Provide advice and workarounds to deconflict and resolve client-consultant challenges during project delivery.

• Present the overall project management plan and resource utilisation to internal and client management.

• Work with Sales, Presales and Security Consultants to ensure a seamless end-to-end pre-sales to delivery workflow, including supporting proposals and client presentations.

• Coordinate between our consultants and clients' operational and implementation teams to keep remediation and implementation activities on track.

• Develop and continuously improve internal delivery processes – including the adoption of AI-assisted tooling – to enable delivery operations to scale.

• Keep abreast of industry and competitor trends to help sharpen the value proposition of our service offerings.

Additional Scope for Candidates with GRC Experience (Bonus, Not Required)

• Contribute to the development, evaluation and maintenance of client cybersecurity policies, procedures and standards aligned to frameworks such as ISO/IEC 27001 and NIST.

• Help translate audit findings and risk assessment outcomes into practical, prioritised remediation actions that clients' operational teams can realistically implement.

• Support risk assessments, cybersecurity programme assessments and remediation tracking alongside our GRC consultants.

• Support clients in preparing for and attaining Singapore certification and trust marks such as CSA’s Cyber Essentials and Cyber Trust, and IMDA’s Data Protection Essentials (DPE) and Data Protection Trustmark (DPTM).