Client Success Supervisor – Revenue Cycle Management (RCM)
Lead. Influence. Drive Results.
University Physicians’ Association (UPA) is seeking a dynamic, experienced Client Success Supervisor to join our high-performing Revenue Cycle Management (RCM) team. This is an exciting opportunity for a driven leader who brings deep RCM expertise, thrives on developing teams, and is passionate about delivering exceptional client outcomes.
In this role, you’ll have a direct impact on operational performance, team engagement, and client satisfaction—making a meaningful difference in both financial outcomes and patient experience.
What You’ll Do
As a key member of our leadership team, you will:
- Lead, coach, and develop a team of billing professionals to achieve high performance and engagement
- Oversee daily operations, including workflow management, staffing, and time-off approvals
- Ensure accuracy, compliance, and productivity across all revenue cycle functions
- Drive process improvements and implement best practices to optimize outcomes
- Monitor KPIs and performance metrics to achieve departmental goals
- Provide ongoing coaching, feedback, and recognition to support employee growth
- Serve as an escalation point for complex billing issues and client concerns
- Foster a collaborative, accountable, and positive team culture
- Partner with leadership to identify opportunities for operational and client success improvements
Why Join UPA?
At UPA, we value our people and invest in their success. You’ll enjoy:
- Competitive compensation aligned with your experience and expertise
- Comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off, Holidays, and Sick Leave
- 401(k) with company match and immediate vesting
- Life Insurance, Disability, and Critical Illness Coverage
- A supportive, team-oriented culture that prioritizes growth and work-life balance
- The opportunity to make a meaningful impact in a respected healthcare organization