Client Support Services – Reinsurance Claims Manager (AVP)
Company:
Description:
Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter
What can you expect?
- Strive to meet KPIs and system tools to manage claims processes, meet SLAs, and deliver compliant, efficient service.
- Ensure claims are processed on a timely basis and remind the cedant to submit SOAs, ensuring all contractual and warranty conditions are met.
- Call and collaborates with peers/markets on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.
- Establishes and drives relationships with Brokers, Clients and Markets to understand issues to resolve problems and queries and review working practices.
- Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
- Manage a team of claims staff
What is it for you?
- Being part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
- Unprecedented opportunity to meaningfully impact our clients and make a difference
- An opportunity to mold the role in your own style
- Access to Employee Resource Groups that provide mentorship and development opportunities
- Generous leaves and participation in our employee benefits program
We will count on you to be responsible for technical treaty matters:
- Review claims advice from client according to departmental procedures.
- Handle and review claims calculations as required
- Work closely with treaty TA team on queries
- Attend to queries from clients, reinsurers, and related parties. Assist in the resolution of claims issues.
- Ensure Processing Reinsurance Claims by team includes verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.
- Ensure procedures and documentation are following Guy Carpenter Professional Standards
- Perform other job-related duties as assigned.
What do you need to have?
- University degree or equivalent experience.
- Proven experience in Treaty Claims and has network with reinsurance markets > 10 years in the industry
- Strong communication skills; fluent in English.
- Proficiency in Microsoft Office.
- Prior reinsurance industry experience, especially in Treaty Reinsurance, is highly desirable.
- Dynamic team management experience
What makes you stand out?
- Curiosity and eagerness to learn.
- Positive attitude and adaptability in complex environments.
- Proven ability to lead teams