Cloud Services Support Engineer (SME II)
NexGen Data Systems is seeking a Cloud Service Support Engineer (SME II). The Cloud Service Support Engineer (SME II) will recommend configuration changes, test, operate, monitor, and manage network devices including hardware, software, and operating systems that permit information sharing across the full spectrum of Navy Flank Speed Cloud Transport using all media. Supports the security of information and information systems.
Roles & Responsibilities:
- Leverage best practice BA/BI data correlation, aggregation and reporting in support of the Enterprise M365 SaaS capabilities
- Develop dashboards, reports, presentations and actionable recommendations and escalations related to M365 SaaS enterprise service performance and quality
- Identify performance measures or indicators of service performance, quality and compliance with SLAs/SLRs
- Develop/Deliver monthly performance reports on-time and on-quality
- Create Executive level dashboards to effectively communicate/socialize M365 SaaS performance to customer commands (CONUS & OCONUS)
- Facilitate ongoing assessments and reporting of overall conformance to and compliance with Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) defined within the DoD Enterprise Service Management Framework (DESMF), DoDI 8440.01 Information Technology Service Management (ITSM), and COMNAVIFOR M-2620.2 Navy Process Reference Model where applicable
- Develop dashboards, reports, presentations and actionable recommendations and escalations related to Flank Speed Transport service performance and quality
- Routinely monitor circuit bandwidth capacity and make recommendations for bandwidth increases
- Identify transport anomalies and coordinate resolution with appropriate organizations
- Implement robust encryption protocols to protect data during transport. Proactively monitor vulnerabilities to transport services
- Conduct network diagnostics, performance optimization and incident resolution
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.