Commercial Lines Support Specialist I
* This is a hybrid/in-office position and is not available as a fully remote role.*
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Support Specialist I to join our team!
The individual in this role will have the opportunity to complete data entry of new business, renewals, and endorsements.
What are the responsibilities and opportunities of this role?
- Keeps accurate and current records in designated systems that are accessible to others.
- Updates routine reports and understands information.
- Performs duties that are routine and clerical in nature.
- Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
- Seeks relevant information and answers to key questions from defined sources.
- Gathers input and makes recommendations to solve problems of moderate complexity.
- Applies knowledge to help solve problems of relatively limited scope and complexity.
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
- Frequently contacts other internal departments and team members.
- Performs special projects and other duties as assigned.