Community Manager

The role

We're looking for an experienced community manager who can take a Discord server from 0 to 10K, who loves the challenge of creating engagement and who has experience working with off-the-rails degen communities.

We're building a crypto casino that isn't afraid to push boundaries and try new things. Our product is going to push boundaries and is all in-house developed and we'd love someone who can create a unit of top-tier moderators and keep our Discord server busy, active and hilarious.

What success looks like (first 30 days)

• Existing server setup reviewed and improved to make it fit for purpose.
• Discord feels alive. People are posting weird stuff, funny stuff. Complaints are handled immediately, and mods are replying quickly and in the brand tone of voice.
• Moderators and standard operating procedures in place; spam and scam incidents reduced with fast response.
• Weekly events running smoothly (AMAs, tournaments, giveaways, quests).
• Weekly community reports sent to management.

What you’ll do

Community growth & engagement

• Run daily community engagement across Telegram and Discord with Discord the number one focus (Telegram is for announcements).
• Create and execute weekly content and event plans: prompts, polls, AMAs, giveaways, quests, leaderboards.
• Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops.
• Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution.

Moderation & safety

• Maintain a clean environment: remove spam and scams, enforce rules, manage bans, mutes, and warnings.
• Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators).
• Recruit, train, and manage volunteer moderators (where applicable) with clear shifts and activity reports.

Communications & coordination

• Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates.
• Liaise with support, risk, and payments teams to resolve user issues quickly and escalate serious cases.
• Collect structured feedback from users and report it back to product and growth teams (bugs, feature requests, friction points).

Community operations & reporting

• Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure.
• Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection.

Requirements

• 2+ years experience managing communities on Telegram and/or Discord (crypto, iGaming, fintech, gaming, or similar).
• Strong written communication and the ability to match brand tone across platforms.
• Comfortable moderating high-traffic chats and handling conflict calmly.
• Organised and reliable: can run calendars, workflows, and repeatable weekly plans.
• Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.).
• Experience in crypto casinos, sportsbooks, or iGaming.
• Experience working with KOLs and influencers and coordinating community-driven campaigns.
• Basic analytics skills (dashboards, KPI reporting, sentiment tracking).
• Event and community growth experience (quests, referral programs, tournaments).

KPIs you’ll own

• Daily active community members (Telegram and Discord).
• Engagement rate (messages per active user, participation in events).
• Community growth (new members, retention).
• Sentiment and issue resolution speed.
• Spam and scam reduction and response time.

Benefits

What we offer

• Competitive salary plus performance bonus.
• Fast-paced team and high ownership.
• Remote-friendly environment.
• Room to grow into community lead or head of community.