Contact Center Agent

• Receiving all incoming calls through CISCO and quickly responding to them.
• Dealing well with the caller (insured member) in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently.
• Register all inquiries received in the CISCO system.
• Implementing the customer service procedures and instructions approved by the Contact Center Manager.
• Committing with the instructions of the quality unit to ensure the progress of the work in accordance with the procedures and instructions approved by the Contact Center Manager.
• Committing with the instructions of the internal regulations for Contact Center employees approved by the Contact Center Manager.
• Execute all customer requests received and serve them by providing correct information after verifying the used systems.
• Record all complaints & incidents received at the contact center and ensure that they are entered correctly on the CRM according to the department concerned with resolving the complaint.

Taking any other additional

Skills

1- University degree is preferable

2- Fluent in Arabic & English

3- Punctuality and discipline in attendance

4- Excellent interpersonal skills, including excellent questioning and listening skills and the ability to communicate with the wide range of people, including clients

5- Business applications: Microsoft office (Microsoft Word, Microsoft Excel, Microsoft Power Point)

6- Problem analysis, Problem solving and stress tolerance.

7- Ability to multi-task

8- Active learning: Understanding the implications of new information for both current and future problem solving and decision making.

9- Ability to work under pressure.

10- Excellent communication skills.