Continuum of Care Resident Case Manager

Position Title: Continuum of Care Resident Case Manager

Department: Community Support Services

Reports To: Manager of Direct Care Services

FLSA Status: Full-Time, Non-Exempt

FTE: 1.00

Pay: Expected: $29-$31/hr (Pay band: $29.81-$35.58/hr)

Work Location: 55 & 95 Laguna Street offices, San Francisco, CA 94102
Work Schedule: Days of the week: Monday through Friday, 9:00 am – 5:30 pm, On-site presence required

5 days/week, some evening and weekend hours may be required.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) older adults to overcome the unique challenges they face as they age by providing LGBTQ+ welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ+ older adults to improve their overall health, well-being, and economic security. We are a dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQ+ elders at the local, state, and national levels. Openhouse believes in manifesting opportunities with, and not just for, LGBTQ+ older adults to build and reconnect with community by providing housing, direct services, and community programs.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law.

POSITION SUMMARY

The Continuum of Care (CoC) Resident Case Manager provides comprehensive, client-centered case management services to LGBTQIA2S++ older adults and adults with disabilities experiencing housing instability, medical concerns, and complex psychosocial challenges in the Openhouse and Mercy Housing 55 and 95 Laguna Street properties. This position operates under contract with the City and County of San Francisco Homelessness and Supported Housing department and must comply with all applicable federal, state, local, and contractual requirements governing publicly funded case management programs. The CoC Case Manager performs assessments, care planning, coordination, advocacy, documentation, reporting, and monitoring functions to ensure compliance with Openhouse, Mercy Housing, and CoC standards and to support client safety, dignity, and housing stability.

ESSENTIAL FUNCTIONS

The following duties are considered essential job functions under the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA):

1. Client Assessment & Care Planning

• Conduct intake, eligibility determination, and enrollment in accordance with CoC guidelines
• Perform comprehensive functional, psychosocial, and housing stability assessments
• Develop individualized, strengths-based service plans
• Conduct monthly client contacts (minimum)
• Complete annual reassessments and recertification of various public program benefits

2. Service Coordination & Advocacy

• Coordinate housing, medical, behavioral health, and public benefits services (including Medi-Cal, IHSS, Medicare, and related systems)
• Advocate for clients experiencing housing, health, or service-related crises
• Collaborate with Mercy Housing property management and services staff, and community-based providers
• Maintain professional working relationships and boundaries with interdisciplinary service partners

3. Documentation, Data Entry & Contract Compliance

• Maintain timely, accurate, and complete case documentation
• Enter and update required information in ONE System and Neon, and other mandated systems
• Maintain documentation consistent with CoC, HIPAA, and Openhouse confidentiality standards
• Participate in audits, monitoring reviews, and quality assurance processes
• Coordinate transportation to medical, and benefit-related appointments as required for care coordination

4. Mandated Reporting Responsibilities

This position is designated as a Mandated Reporter under California Welfare & Institutions Code §15630 (Dependent Adult and Elder Abuse Reporting Act). The CoC Case Manager is legally required to:

• Immediately report suspected elder or dependent adult abuse to Adult Protective Services (APS) or appropriate authorities
• Complete required written follow-up reports within statutory timelines
• Participate in mandated reporter training as required by state law
• Maintain documentation of compliance with reporting obligations
• Failure to fulfill mandated reporting responsibilities may result in disciplinary action and potential legal consequences.

5. Team Participation & Professional Standards

• Participate in weekly case conferences and supervision
• Maintain confidentiality in compliance with HIPAA and other privacy regulations
• Provide services in a culturally responsive, LGBTQ-affirming, and trauma-informed manner

COC CASE MANAGER CONTRACTOR COMPLIANCE

As a HSH-funded position, the CoC Case Manager must:

• Adhere to all CoC program standards and contract requirements
• Maintain documentation sufficient for City & County monitoring and audit
• Participate in required CoC trainings
• Meet productivity and reporting benchmarks as defined by contract
• Comply with City, State, and Federal nondiscrimination and confidentiality regulations

Employment in this role may be contingent upon continued funding under the CoC contract.