Contractor Services Field Manager
The Contractor Services Field Manager is responsible for overseeing the daily operations, performance, and growth of the Chop & Drop program. This role ensures safe, efficient, and high-quality service delivery while supporting customer satisfaction, operational excellence, and business growth. The Contractor Services Field Manager coordinates field activities, manages logistics and scheduling, maintains equipment and vehicles, develops customer relationships, and drives program performance in alignment with company goals.
Responsibilities:
- Oversee and coordinate daily Chop & Drop field operations to ensure efficient, safe, and timely service delivery.
- Manage customer appointments, delivery schedules, and field activities to maximize operational efficiency and customer satisfaction.
- Monitor program performance and implement improvements to support productivity, quality, and service goals.
- Develop and maintain strong relationships with contractors, customers, and branch personnel.
- Support sales growth through customer outreach, relationship development, networking, and business development activities.
- Ensure compliance with company policies, safety procedures, DOT regulations, and operational standards.
- Identify, investigate, and resolve operational, scheduling, and customer service issues.
- Maintain company vehicles, trailers, equipment, and machinery in safe working condition.
- Ensure trailers, tools, and equipment remain clean, organized, and properly maintained.
- Coordinate preventative maintenance activities, including routine vehicle and equipment inspections.
- Promote a culture of teamwork, accountability, safety, quality, and continuous improvement.
- Monitor performance metrics and support the achievement of departmental goals and operational targets.
- Travel regularly to support customer projects, branch locations, and operational needs.
- Perform other duties as assigned.