Converter Support Manager
Stora Enso is a global leader in the circular economy with our premium renewable and recyclable packaging materials based on both virgin and recycled fiber. Addressing the needs of today's eco-conscious consumers, we help customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food and drink, pharmaceutical or transport packaging. A wide selection of barrier coatings enables design optimization for various demanding packaging end-uses.
As a Converter Support Manager, you will…
Provide technical support to international customers, deliver product training, and oversee the implementation of folding box board and packaging-related products and services. A key focus will be in coordinating and ensuring successful qualification process together with converters, brand owners and Stora Enso business units. You will represent Stora Enso as the technical expert in demanding Tobacco end-use, combining commercial topics together with sales managers and technical topics as subject matter expert. You will also lead complex projects aimed at optimizing the Cartonboard and packaging value chain. This role requires deep expertise in folding box board, ability to build a strong internal network across Stora Enso business units and functions, experience in technical customer service/technical account management, as well as the ability to work independently and manage extensive travel requirements.
Your key responsibilities will include:
• Monitor and ensure fast delivery of customer trial and qualification processes.
• Provide technical support to national and international customers.
• Act as the technical expert in demanding Tobacco end-use
• Support customers requests on product details like specification, quality & safety and sustainability
• Deliver product training on folding box board and packaging-related products and services.
• Minimize complaints through rapid on-site problem-solving.
• Collaborate with mill quality management and R&D teams to drive product improvements.
• Lead complex projects aimed at optimizing the Cartonboard and packaging value chain.
• Collaborate with internal teams and external partners to enhance packaging processes.
• Monitor and assess market developments for both customers and competitors.
• Identify potential new customers and develop business opportunities in collaboration with sales.
• Manage extensive travel requirements, providing on-site support as needed.
What do we have to offer you?
At Stora Enso we are guided by our values, “Lead and Do what’s right”. We strive to set an example in all aspects of our business, especially in how we develop our people. Our team is agile, brave, and curious. We encourage stepping out of our comfort zone, spotting new opportunities, and empowering people to take action.
Who are we looking for?
To succeed in this role, we believe you have:
• Industry experience in packaging, ideally for tobacco end-use
• Experience in technical customer service / technical account management
• Willingness and availability for extensive travel
• Initiative, high motivation, and the ability to work independently and in a results-oriented manner
• Ability to learn & grow into an advisor on converting technologies using Stora Enso board
• Finnish & Swedish language skills are an advantage
Please submit your application in English via our recruitment system by 4th September 2026.
Questions regarding the position can be directed to Otto Mertanen, [email protected]
Diverse working teams help us explore different perspectives and challenge our way of thinking. We actively work to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.