Coordinator, Help Desk

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

• Providing Tier 1 and Tier 2 IT support and managing help desk tickets
• Customer service and technical support
• Basic M365, Exchange, AD, AzureAD, Entra administration
• Remote management tools
• Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
• Hardware deployment & troubleshooting
• End-user support for Win10/Win11
• Maintaining system documentation and activity logs
• Performing Windows operating system and Microsoft software updates

Physical

• Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

• Associate degree preferred.

• Five years related work experience.
• Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
• Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

Why LCI?

• Purpose-driven company driven by principles, not profit
• Reach your highest Potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)