Member Services Coordinator

Duties: Under the supervision of the RiverPlex General Manager, the Member Services Coordinator will be responsible for:

• Overseeing front desk operations to ensure efficient service and adherence to safety protocols.
• Recruiting, training, scheduling, and evaluating part-time front desk and sales staff.
• Supervising and coordinating the part-time manager on duty team, including scheduling, training, and operational procedures to ensure consistent facility coverage during evenings and weekends.
• Supporting membership sales efforts by working with General Manager to implement sales strategies, monitor team performance, and coach staff to achieve membership goals.
• Coordinating representation at wellness fairs, outreach events, and community programs to promote services and build community relationships.
• Serving as the primary liaison between members and facility staff to ensure a consistent, high-quality experience.
• Promoting and selling memberships, personal training packages, and related services.
• Conducting facility tours and follow up with prospective members.
• Assisting with planning and executing sales campaigns, promotions, and community outreach.
• Responds to member feedback, complaints, and service concerns; working collaboratively with members and staff to resolve conflicts, identify appropriate solutions and support a positive experience.
• Managing member communications including email, texting systems, comment responses, and support for social media platforms.
• Maintaining accurate records of memberships, leads, and interactions using membership software.
• Generating reports on sales, member engagement, and staffing as needed.
• Staying current on facility offerings, pricing, and member policies.
• Following and enforcing all safety procedures relevant to facility operations.
• Work closely with Operations Support Specialist and Office Billing Assistant to resolve customer billing issues.
• Assist clients with PPD scholarship applications- including submissions and setting up membership for approved applicants.
• Performing all other duties as assigned.

Essential Functions: This role requires occasional physical exertion, including lifting up to 25 lbs. Prolonged walking, standing, bending, and stooping may be required. Work involves typical risks associated with fitness centers, aquatic facilities, and event spaces, and requires adherence to safety precautions. Work is primarily performed indoors in a well-lit, climate-controlled environment.