Customer Account Executive (CAE) – Spare Parts

Company Overview

Cyient Singapore Private Limited is a global provider of engineering, data analytics, networks, and operations solutions. We collaborate with clients across industries to deliver innovative, measurable benefits through product development, process engineering, and data transformation.

Job Summary

Support end-to-end order management by processing customer requests, purchase/sales orders, and urgent Aircraft on Ground (AOG) situations. Collaborate with cross-functional teams to ensure timely, accurate order fulfillment and maintain proactive customer communication.

Responsibilities

• Create and update customer sales orders with accuracy and completeness to ensure seamless order processing
• Respond to Aircraft on Ground (AOG) orders by creating or updating customer sales orders within 1 hour of AOG Desk notification
• Validate customer requests and complete data plate request forms to facilitate correct order processing
• Coordinate with Warehouse to confirm correct parts are shipped according to order specifications
• Provide customers with stock availability and status information upon request
• Raise Quality Notifications (QN) promptly based on customer-reported discrepancies to initiate quality resolution
• Create Return Material Authorizations (RMA) when authorized to manage product returns efficiently
• Process Credit Memos, Debit Memos, and Free of Charge (FOC) orders accurately and timely
• Execute invoice and order cancellation procedures while providing timely status updates to customers
• Supply missing documentation, resolve unmatched invoices, and clear system blocks to maintain order accuracy
• Add Equipment Serial Numbers (ESNs) to ZMRPCOMMIT for Critical Part List (CPL) to ensure traceability
• Allocate, panic, and reschedule orders upon CAM requests to meet operational requirements
• Incorporate all process steps into standard work and ensure consistent adherence for quality control
• Acknowledge all customer requests on the same business day to maintain service responsiveness
• Provide resolution or status updates within 1 business day, responding directly and courteously to end-users
• Collect and process customer Requests for Quotation (RFQs) for price and availability, differentiating customer categories and responding per policy

Required competencies and certifications

• Conversational fluency in Mandarin and English language required.
• Reading and writing literacy in Simplified Chinese and English required

Preferred competencies and qualifications

• Experience in Order Management, Sales Operations, or Customer Support within the Aviation/Aerospace industry
• Bachelor’s degree or Diploma in Business, Supply Chain, Engineering, or related field, or equivalent experience
• Ability to commit to a 3-year contract term (for fresh graduates to be considered)