Customer Account Manager

Job Summary

The Customer Account Manager is responsible as the primary point of contact for clients, ensuring their needs are met and addressing any concerns that arise. Build and maintain strong relationships with customers, to maintain client retention and satisfaction. Oversee the day-to-day activities related to customer accounts, including order processing, invoicing, and follow-ups. Coordinating with internal teams to ensure that products and services align with customer expectations. Sales focused, identifying upselling or cross-selling opportunities. Provide technical support and product information to clients. Gather customer feedback and work with product development and sales teams to improve services and address any gaps in customer satisfaction. Customer satisfaction and retention focused on overall success and profitability of the business. Ensuring that customer needs are met while also supporting the company's growth objectives.