Customer Care Agent

Job Summary:

EnvisionWare builds technology that helps libraries serve their communities — self-service, print management, lockers, and more. Our Customer Care team is the human connection behind that technology, and we're looking for someone who genuinely enjoys being that connection.
This is a phone-forward support role. You'll be the first voice many of our library customers hear when something isn't working, and your job is to make that moment better; through warmth, patience, and real problem-solving. You don't need to arrive knowing our products. You do need to arrive curious, because you'll be learning technical solutions continuously, and some of what customers bring you will be vague, abstract, or half-described. Turning “it's just not working” into a diagnosed, resolved issue is the craft of this job.
This role has a real growth path; our Lead Agents and Manager were promoted from within this team.

Job Description:

In the USA, this job profile is NON EXEMPT and will be eligible for paid overtime. If you are unsure of what job profile to choose please contact your HR Partner,

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Worker Type:

Regular

Number of Openings Available:

1