Customer Care Associate
Who are we?
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
About the role:
Office and home based
5-day work per week (Monday to Sunday)
Fluent Arabic and English speaker is a must
Responsibilities:
- Manage customer calls and request relevant information
- Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with logistics, after sales service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements
- Minimum 3 years relevant experiences in customer service/luxury retail field
- Proficient with MS Office
- Fluent Arabic and English. Any other language will be a bonus.
- Able to work independently with minimal supervision
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
- This position is based in Dubai.
Benefits
Why join APM?
- Global, dynamic team: diverse and energetic workforce.
- Growth opportunities: we support your professional development.
- Collaborative culture: teamwork and open communication.
- Comprehensive benefits: medical benefits, paid time off, and generous employee discounts.
Don't wait to join APM Monaco!